Shipping & Returns

GENERAL TERMS & POLICY

A Treat for Dogs may amend these rules as needed, with any updates taking immediate effect upon publication on www.atreatfordogs.com. Non-acceptance of these terms constitutes an immediate forfeiture of the right to use A Treat for Dogs' services. Utilization of A Treat for Dogs' services implies acceptance of these rules by all buyers. In the event of a discrepancy, A Treat for Dogs' Policy shall prevail.

Buyers must submit return and refund requests within 20 days from the delivery date for after-sales issues. Should a request be filed after this period, A Treat for Dogs reserves the right to deny any after-sales service.

Prior to requesting an order cancellation, buyers must verify that A Treat for Dogs' Return & Refund Policy permits cancellation at the current stage. If allowable, buyers are required to apply for cancellation, subject to A Treat for Dogs' consent. Please be aware that while A Treat for Dogs will attempt to cancel the order with the warehouse, the ability to do so is not guaranteed.

Should A Treat for Dogs fail to fulfill a buyer’s order within the Order Processing Time specified on A Treat for Dogs’s product page, due to reasons including but not limited to stock shortage or other unforeseen circumstances, A Treat for Dogs is obligated to promptly cancel the order and issue a refund.

In the event that the buyer receives damaged or broken goods and substantiates a refund request with compelling evidence, A Treat for Dogs is obligated to provide a prepaid return label within 3 business days for the return of the damaged or broken items. A Treat for Dogs should process the refund once the returned goods are marked as “in transit” on the logistics website, using the A Treat for Dogs-provided prepaid return label.

For “non-defective remorse returns,” A Treat for Dogs reserves the right to accept or reject such requests in line with its stated policy. A Treat for Dogs will abide by its published policy in these instances.

Should A Treat for Dogs agree to an after-sale request for “non-defective remorse returns” and opt to impose a “restocking & repacking fee,” the total fee charged shall not exceed 35% of the order’s total price.

Under conditions that necessitate a refund based on A Treat for Dogs' policy, A Treat for Dogs enforces specific time constraints. Refunds must be issued within no more than 3 business days, and redelivery must be initiated within no more than 5 business days.

Buyers must ensure that goods are returned within 15 calendar days of receiving a return label. Should this deadline not be met, A Treat for Dogs may exercise the right to withhold the refund.

Upon submitting an after-sales request, the buyer is required to furnish evidence to A Treat for Dogs. If the buyer fails to provide adequate evidence within the timeframe specified by A Treat for Dogs' Return & Refund Policy, A Treat for Dogs reserves the right to decline the return and/or refund request. The determination of whether the evidence is compelling will be made at A Treat for Dogs' discretion.

1. WRONG RECEIPT INFORMATION

If the buyer enters incorrect recipient information for an order, they should promptly reach out to A Treat for Dogs via Contact Us to request an update of the order with the correct recipient information.

Please be aware that requests for correcting recipient information or cancelling an order are not guaranteed to be fulfilled.

Should the order have already been dispatched, it is the buyer’s responsibility to contact the logistics company directly to provide accurate information.

If goods are shipped to an incorrect address because the buyer provided wrong information, A Treat for Dogs has the discretion to determine whether to accept the return of the products and issue a refund. Buyers should confirm with A Treat for Dogs whether they are willing to accept the return. In cases where A Treat for Dogs consents to the return, the buyer will be accountable for the return shipping expenses.

Should the order be uncorrectable or non-returnable, the buyer must absorb any associated losses.

2. DEFECTIVE PRODUCTS

Including package breakage, significantly not as described, missing or wrong goods, and quality problems.

Upon receipt, if the buyer encounters any of the above issues, the buyer should submit a refund or redelivery request along with valid proof. Valid proof includes photos or videos that clearly demonstrate the issue with the goods received. Once the request is filed, A Treat for Dogs is required to review the provided evidence and respond within 3 business days.

If A Treat for Dogs, upon reviewing the proof, finds that it does not clearly demonstrate the problem, the evidence is considered invalid. In such cases, A Treat for Dogs reserves the right to deny the buyer’s refund request.

If the buyer’s evidence clearly demonstrates an issue, the review process should not exceed 3 business days. Should a return be necessary for a refund, A Treat for Dogs must provide the buyer with a prepaid return label within 3 business days following approval of the proof. A Treat for Dogs is then required to issue a refund once the tracking information provided by the buyer indicates the return is in transit, which must also occur within 3 business days.

If the goods do not need to be returned, A Treat for Dogs must process the refund within 3 business days of receiving the refund request.

In the event that the buyer opts for redelivery and the proof is deemed valid, A Treat for Dogs must initiate the redelivery within 5 business days of the proof being approved. A Treat for Dogs reserves the right to issue a refund instead if no stock is available for redelivery. Alternatively, buyers may choose to reorder the products once they are back in stock.

3. LOGISTICS ISSUES

3.1 EXTENDED SHIPPING DELAYS

For orders fulfilled by A Treat for Dogs: If the actual transit time surpasses the estimated delivery time by 10 days or more, and A Treat for Dogs does not offer any valid updated tracking information, the buyer is entitled to request a refund. Upon such a request, A Treat for Dogs must issue the refund within 3 business days.

For pick-up orders: A Treat for Dogs is not liable for any issues related to logistics.

Please note that this policy does not apply during exceptional times or periods, such as public holidays, pandemics, extreme weather conditions, or other unusual circumstances.

7. MISCELLANEOUS

During public holidays, pandemics, extreme weather conditions, or other exceptional situations, buyers should reach out to atreatfordogs@gmail.com or contact A Treat for Dogs via Contact Us to address any product or logistics concerns.

A Treat for Dogs commits to providing timely assistance to buyers under these special circumstances. Buyers are advised to anticipate a resolution from A Treat for Dogs on such matters within a maximum of two weeks after notification.

If buyers are dissatisfied with the resolution of post-sale issues, they are obligated to initiate a dispute with A Treat for Dogs, which will facilitate the handling of the after-sale matters.